1 Who This Policy Applies To
This Privacy Policy applies to all individuals who access or use the Jili18 platform through jili18login.app, including visitors who browse without registering and players who have created an account. It covers all interactions with the platform: account registration, the jili18 login process, gameplay, deposits, withdrawals, and customer support communications.
Jili18 operates exclusively for players in the Philippines. This policy reflects data practices for that specific user base. If you are accessing the platform from outside the Philippines, you do so at your own discretion.
2 What Information We Collect
We collect personal information in the following categories:
- Identity data — full name, date of birth, government-issued ID number (collected during KYC/identity verification)
- Contact data — email address, mobile number
- Account data — username, password (stored encrypted), account preferences
- Financial data — deposit and withdrawal records, transaction history, e-wallet or bank account details used for PHP transactions
- Technical data — IP address, device type, browser, operating system, session timestamps
- Usage data — game history, bet records, session activity, pages visited
- Communication data — messages sent to our support team, feedback submitted
We do not knowingly collect personal information from individuals under 21 years of age. If we discover that an account was created by someone below the minimum age, that account will be closed and any associated data deleted.
3 How We Collect Information
Personal information is collected through several channels:
- Direct submission — when you register an account, complete verification, or contact support
- Automated systems — cookies, session tracking, and server logs record technical and usage data automatically when you use the platform
- Payment processors — transaction confirmation data is received when you make deposits or withdrawals via GCash, Maya, or bank transfer
- Identity verification services — when KYC documents are submitted, our verification process may involve third-party document checking tools
Cookies are small data files stored on your device. We use them to keep your session active during your jili18 login, remember preferences, and analyse how the platform is being used. You can control cookies through your browser settings, though disabling them may affect your ability to log in or use certain features.
4 How We Use Your Information
The data we collect is used to:
- Create and manage your account, and support the jili18 login process
- Process deposits and withdrawals in PHP via your chosen payment method
- Verify your identity and age as required for KYC compliance
- Provide customer support and respond to your queries
- Send service-related communications such as transaction confirmations, OTP codes, and account alerts
- Monitor for fraud, money laundering, and other prohibited activities
- Improve the platform's performance, game selection, and user experience
- Enforce our Terms & Conditions and responsible gaming policies
We do not use your data to send unsolicited marketing without your consent. Where we send promotional communications, you can opt out at any time by contacting support or adjusting your account notification settings.
5 Who We Share Your Information With
Jili18 does not sell or rent personal data. We may share information with the following categories of third parties only where necessary to operate the platform:
- Payment processors — to facilitate PHP deposits and withdrawals through local banking, GCash, or Maya
- Identity verification providers — to process KYC document checks during account verification
- Technology providers — hosting, infrastructure, and security service providers who support platform operations
- Game providers — game studios whose titles are offered on the platform may receive anonymised session data for quality and fairness auditing
- Legal authorities — where required by law, court order, or to prevent fraud and illegal activity
All third-party service providers are required to handle personal data securely and only for the specific purpose for which it was shared.
6 Data Security
Jili18 applies industry-standard security measures to protect your personal data. These include SSL (Secure Socket Layer) encryption for data transmitted between your device and the platform, encrypted storage for sensitive account information, and access controls that restrict who within the organisation can view personal data.
Account access is protected by your password and OTP verification where applicable. You are responsible for keeping your login credentials confidential. If you believe your account has been accessed without your authorisation, contact our support team immediately.
While we take all reasonable steps to protect your data, no internet-based system is completely immune from risk. We cannot guarantee absolute security against all possible threats.
7 Your Rights Over Your Data
As a player in the Philippines, you have the following rights in relation to your personal data:
- Access — you can request a copy of the personal data we hold about you
- Correction — you can ask us to update inaccurate or incomplete information
- Deletion — you can request that we delete your personal data, subject to legal and regulatory retention requirements
- Restriction — in certain circumstances, you can ask us to limit how we process your data
- Objection — you can object to processing of your data for specific purposes
To exercise any of these rights, contact our support team using the details available on the platform. We will respond to requests within a reasonable timeframe. Note that some data may need to be retained for legal, fraud prevention, or financial record-keeping purposes even after an account is closed.
8 Data Retention
We retain personal data for as long as your account is active and for a reasonable period after account closure. Financial transaction records are retained as required for legal and audit purposes. When data is no longer needed, it is deleted or anonymised in line with our internal data retention procedures.
If you request account deletion, we will close your account and remove personal data that is not subject to any legal retention obligation. Some records — such as transaction history — may need to be retained for a defined period regardless of your request.
9 Children and Age Restrictions
Jili18 is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone below this age. If you are a parent or guardian and believe your child has registered an account, please contact support immediately. We will verify the situation and take appropriate action, including account closure and data deletion where confirmed.
10 Changes to This Privacy Policy
Jili18 may update this Privacy Policy from time to time. When material changes are made, we will update the "Last Updated" date at the top of the page. Continued use of the platform after changes are published constitutes your acceptance of the updated policy. We recommend reviewing this page periodically.
11 Contact Us About Privacy
If you have any questions about this Privacy Policy, how your data is handled, or wish to exercise any of your data rights, please contact our support team through the contact details available on the platform. For concerns about your account or gaming limits, you can also visit our Responsible Gaming page.